Returns & Refunds

Return and Refund Policy

Last updated: 28 October 2026

Thank you for shopping at Soulfull Living Academy.

If, for any reason, You are not completely satisfied with a purchase, We invite You to review Our policy on cancellations, returns and refunds.

The following terms apply to Goods purchased from Us and are in addition to Your statutory rights.

Interpretation and Definitions

Interpretation

Words with an initial capital letter have meanings defined under the following conditions. These definitions have the same meaning whether they appear in singular or plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Policy) refers to Appearing Day Coaching & Training Ltd, trading as Soulfull Living Academy.

• Consumer means an individual acting for purposes that are wholly or mainly outside that individual’s trade, business, craft or profession.

• Goods refer to physical items offered for sale by Us through the Service.

• Order means a request by You to purchase Goods from Us.

• Service refers to the Website.

• Website refers to Soulfull Living Academy, accessible at www.soulfullliving.academy.

• You means the individual accessing or using the Service, or the company or other legal entity on behalf of which that individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

If You are a Consumer purchasing standard Goods from Us online, You are entitled to cancel Your Order within 14 days without giving any reason, subject to the exceptions set out below.

The cancellation period ends 14 days after the day on which You, or a third party nominated by You who is not the carrier, receives the Goods.

Where an Order contains several Goods delivered separately, the cancellation period begins when You receive the last of those Goods.

To exercise Your right to cancel, You must inform Us of Your decision by making a clear statement.

You can contact Us:

By email: [email protected]

You do not need to give a reason for cancelling.

Once You have informed Us that You wish to cancel, You must return the Goods without undue delay and no later than 14 days after informing Us of Your decision.

Refunds Following Cancellation

Where You validly exercise Your right to cancel, We will refund the amount You paid for the Goods.

Where You paid a separate charge for standard delivery, We will also refund the cost of the standard delivery service offered by Us.

If You chose a more expensive delivery method than Our standard delivery service, We are not required to refund the additional cost of that upgraded delivery method.

Where delivery was included within the purchase price, Your refund will be based on the amount actually paid by You for the Order.

We will make the refund without undue delay and no later than 14 days after:

• We receive the returned Goods; or

• You provide evidence that You have sent the Goods back,

whichever occurs first.

Unless We agree otherwise, refunds will be made using the same payment method used for the original Order. You will not incur a fee from Us for receiving the refund.

Conditions for Change-of-Mind Returns

You are entitled to inspect Goods in a similar way to how You might reasonably inspect them in a shop.

You should take reasonable care of the Goods while they are in Your possession.

Goods do not have to be returned in their original packaging in order for You to exercise Your statutory cancellation rights. However, You should package them securely and appropriately so that they are protected during return transit.

If the value of the Goods has been reduced because You have handled them beyond what is reasonably necessary to establish their nature, characteristics and functioning, We may make an appropriate deduction from the refund to reflect that reduction in value.

Goods That Cannot Be Returned Because You Change Your Mind

The statutory right to cancel does not apply to certain Goods, including:

• Goods made to Your specifications or clearly personalised;

• Goods which are liable to deteriorate or expire rapidly;

• sealed Goods which are not suitable for return for health protection or hygiene reasons if they have become unsealed after delivery; and

• Goods which, after delivery, become inseparably mixed with other items.

A genuinely bespoke drum or other item made specifically to Your individual specifications may therefore not qualify for a change-of-mind return.

This exception does not affect Your statutory rights if bespoke or personalised Goods are faulty, not as described or otherwise fail to meet the requirements of consumer law.

Returning Goods

For a change-of-mind cancellation, You are responsible for the direct cost of returning the Goods to Us unless We have agreed otherwise.

Please contact Us before returning Goods so that We know to expect the return.

Goods should be returned to:

Dawn Petherick
92 Shore Road
Innellan
Argyll
PA23 7SP
United Kingdom

You should package returned Goods securely.

We strongly recommend using a tracked postal or courier service and obtaining proof of posting. For higher-value Goods such as drums, We also recommend using a service providing appropriate insurance for the value of the item.

Faulty, Damaged or Misdescribed Goods

Nothing in this Policy limits or excludes Your statutory rights.

Goods supplied by Us must be of satisfactory quality, fit for purpose and as described.

If Goods are faulty, damaged, not as described or do not otherwise conform to the contract, You may have statutory rights to reject them, obtain a repair or replacement, receive a price reduction or receive a refund, depending upon the circumstances and the length of time since purchase.

If You believe Goods are faulty or damaged, please contact Us as soon as possible and provide details of the problem.

Where Goods are being returned because they are faulty, damaged on arrival or not as described, We will bear any necessary reasonable return postage costs.

Handmade Drums and Natural Materials

Our handmade drums are individually created using natural materials including animal hide and wood.

Natural hides and wood may contain variations in colour, tone, markings, texture, grain, shape and other naturally occurring characteristics.

These individual characteristics are part of the nature of handmade Goods and are not, in themselves, faults where they are consistent with the photographs, description and information provided before purchase.

Where possible, photographs of the individual drum being sold are provided so that You can see its appearance before purchasing. Sound recordings may also be supplied to allow You to hear the individual voice of the drum.

Because temperature and humidity affect natural hide, the pitch and tension of a drum may naturally vary in different environmental conditions. This is a characteristic of natural-hide drums and is not in itself a manufacturing defect.

Two-Year Handmade Drum Guarantee

In addition to Your statutory rights, handmade drums created by Soulfull Living Academy are guaranteed for two years from the date of purchase against manufacturing defects.

This voluntary guarantee applies to faults arising from the construction or manufacture of the drum.

It does not cover:

• accidental damage;

• misuse or inappropriate handling;

• damage caused by inappropriate storage or environmental conditions;

• normal wear and tear;

• natural variation or movement in hide or wood which does not constitute a manufacturing defect; or

• damage caused by alterations or repairs carried out by anyone other than Us.

The handmade beater supplied with a drum is not included in this two-year guarantee.

This does not remove or restrict any statutory rights You may have in relation to the drum, the beater or any other Goods purchased from Us.

If You believe Your drum has developed a manufacturing defect during the guarantee period, please contact Us with details and photographs where appropriate. We will assess the issue and, where the guarantee applies, determine an appropriate remedy such as repair or replacement.

Sale Goods

Goods purchased at a reduced or sale price have the same statutory rights as Goods purchased at full price.

Where a reduction in price was specifically made because of a clearly identified fault or imperfection which was disclosed to You before purchase, You cannot subsequently treat that particular disclosed issue as a fault.

Your other statutory rights remain unaffected.

Gifts

Where Goods have been purchased as a gift, the contract of sale remains between Us and the person who placed and paid for the Order.

Any refund will normally be made to the original purchaser using the original payment method, unless We agree otherwise.

If You have received Goods as a gift and believe they are faulty or damaged, please contact Us and We will advise You of the appropriate next steps.

Contact Us

If You have any questions about this Returns and Refunds Policy, or wish to cancel or return an Order, please contact Us:

Soulfull Living Academy
Appearing Day Coaching & Training Ltd
Dawn Petherick
92 Shore Road
Innellan
Argyll
PA23 7SP
United Kingdom

Email: [email protected]

Your statutory rights are not affected by this Policy.